10 year warranty on new machines
All new SlipAlert units purchased from 2012 qualify for a 10 year warranty. This excludes consumables: the battery and sliders. The parts warranty does not cover theft or damage caused by improper use. For more information, contact SlipAlert.
Care for your SlipAlert
SlipAlert is robust and relaible, but it is a scientific instrument and should be used only for measuring and monitoring slip risk of floors. if your SlipAlert becomes damaged then please contact SlipAlert.
You should follow the user guide instructions for care of your SlipAlert. You will need to replace sliders when they become worn, you will need to replace the PP3 battery when the counter stops counting, and you will need to store your SlipAlert carefully so that it does not get wet or damaged. When using your SlipAlert, make sure that care is taken, do not drop it and do not allow it to run into things or fall. With sensible care, your SlipAlert will give accurate measures for at least 10 years. If you have any questions about caring for your SlipAlert then please contact Jenny.
If your SlipAlert is accidentally damaged then please contact SlipAlert immediately. We will assess the damage free of charge and we will repair any accidental damage at low cost. For details of accidental damage insurance, contact us.
Ongoing Service + Support
Your SlipAlert should serve you well for many years. However, if you want to be sure your machine is in tip-top condition, we offer service/warranty support from just £250 per year. Contact us for details.
Service/Warranty/Calibration + Independent Analysis
If you are testing floors on a regular basis, weekly or monthly, then we offer an independent analsysis service which includes 2 visits to your sites each year, ongoing email and telephone support and advice on slip prevention.
Contact us for details.
Your SlipAlert is unlikely to go out of calibration and it comes with self-calibration checks. However, in-line with HSE and UKSRG advice, we offer an anual calibration service from £150 per year. Contact us for details.